Frequently Asked Questions
Looking for answers?
How do I pay for a subscription?
The payments will be automatically charged from your selected payment method upon registration for the first month, and then every 28 days thereafter. Once the payment goes through, you pay for the lessons to the tutor once they take place and are confirmed by you.
How can I pay for my subscription?
You can pay for your subscription via credit card (we currently accept Visa, MasterCard,) or MoMo. If you have your card details saved in your WATT E-School account, you will be billed automatically. You can also pay via bank transfer.
How to buy additional lessons for my subscription?
If you feel that you need more lessons on a regular basis, upgrading your subscription would be a perfect solution for you. If you do not wish to upgrade, you can add some extra lessons to your subscription before the renewal date.
I tried to renew my subscription, but the payment didn’t go through. What should I do?
If there was any issue with your subscription renewal payment, you can update your payment method and renew your subscription yourself.
I can’t buy lessons, and it tells me to activate my subscription. How can I do that?
You can follow these steps to renew your subscription!
If your subscription plan got canceled due to the issue with the expired or rejected card, low balance or other reasons, you can update your payment method and click ‘Subscribe’/‘Resubscribe’ to renew the payment:
How can I change the renewal dates, change plans, and cancel the subscriptions?
You can check this article to learn how to control your subscription:)
Can I change my subscription plan?
You can upgrade or downgrade your plan anytime.
If you upgrade your plan:
• Upgrading your current plan will cancel it and start a new one
• If you have any remaining lessons on your balance, they will expire – so schedule them before upgrading
• We will charge you the full amount of the new plan immediately
• Your next billing date will be 28 days from the moment you upgrade
If you downgrade your plan:
• Changes will take effect on your next billing date.
Can I change my renewal date?
Yes, you can postpone your renewal date by up to 20 days when you need more time to use your lessons. On the new renewal date, the system will refill your lesson balance and charge your saved payment method. If you need to refill your balance earlier than your new renewal date, you can renew your subscription immediately at any time. Your following renewals will happen every 28 days from the new selected date. You can change your renewal to a later date once per billing cycle.
Can I cancel my subscription?
You can cancel your subscription anytime. After you cancel your subscription, you will not be charged for the next month on your next billing date. You can still take lessons with the remaining balance. If you have any remaining lessons that are not scheduled, they will expire on your billing date.
Scheduling lessons: Do I have to schedule the same number of lessons each week with a subscription?
Once you have lessons on the balance with your tutor, you can schedule them anytime suitable for you, not necessarily within the same month! We highly recommend having lessons regularly for the most effective learning experience, but it’s totally up to you.
Can I have more than one tutor?
Of course! You can have a separate subscription for each tutor on your list.
Will my lessons expire? I received an email.
It means that the renewal date is approaching, so you can use the hours by:
• Scheduling them with your tutors
Or
• Postpone the subscription renewal date
What happens if I cannot schedule all the lessons I subscribed for before my next billing date?
The lessons can get written off from your balance on the billing date only if:
• You have more lessons on the balance (left to schedule) than your subscription plan per week
• You do not schedule those lessons on your calendar
The only thing you need to do is to book those lessons for any slot available on your tutor’s calendar – the date of the lesson can be before or after your billing date. As long as the lessons are scheduled, they will not expire! If the time of the lesson doesn’t suit you perfectly, you can later reschedule it for a better time.
I’m not planning to have lessons for a while. What should I do to not lose the lessons?
We highly recommend that you change your billing date or to cancel your subscription.
I cancelled my subscription. Will I still lose the lessons? Will I be charged?
If you cancel your subscription before the next billing date, you will not be charged. If you have any remaining lessons that are not scheduled, they will expire on your billing date.